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Specialization

Administration & Office Support

Preferred Years of Experience

5 - 7 years

Available Slots

1

Application Deadline

Jan 7, 2018 Login to Apply

Job Description

A consulting firm seeks qualified candidates to fill this role

 

Reports To: Head of Operations

Direct Reports: Regional Field Supervisors

 

Job Summary:

The Regional Manager is a part of the middle management with P & L responsibility for the assigned region. He/she shall manage the operational activities of the region and ensure that the company’s customers (Merchants and Banks) are satisfied with its services in the region. The Regional Manager shall oversee the Regional Field Supervisors and their subordinates, the Field Support Officers. He/she must ensure prompt and efficient support to the company’s customers through his team and shall ensure 100% uptime of all Point-of-Sale terminals and other payment channels within the assigned region. He must constantly seek improvements and provide feedback to management on key areas for improvement.

 

Responsibilities:

  • Achieve regional operational objectives by:
  • Preparing, executing and monitoring regional action plans; 
  • Implementing quality and customer-service standards and SLAs; 
  • Promptly responding to customer queries, requests and issues; 
  • Identifying trends and implementing change as may be directed by higher management. 
  • Interfacing directly with the bank and NIBSS to effectively manage customer issues arising from the region 
  • Reviewing update or feedback from Regional field support Supervisors and taking appropriate action on reports provided 
  • Carrying out all other regional management support as required.
  • Providing the company’s Management and other stakeholders with defined and ad hoc reports as required 
  • Monitoring and ensuring that all requests for service issued by the customer is channeled through our support email or through the support portal.
  • Supervising and ensuring prompt resolution and closure of all assigned service tickets with resolution feedback adequately captured in the service ticket 
  • Supporting and contributing to all operational process design and improvements
  • Meet regional financial objectives by:
  • Contributing regional sales information and recommendations to strategic plans and reviews; 
  • Forecasting financial requirements for the region; 
  • Preparing an annual budget; 
  • Analyzing variances and initiating corrective actions.
  • Accomplish regional human resource objectives by: 
  • Contributing to recruitment, selection, orientation, training, counselling, and disciplining employees in assigned region;
  • Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures; 
  • Ensuring that trends of underperformance are formally addressed, with clear and documented performance improvement plans; 
  • Ensuring that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.

 

 

Key Competencies and Requirements:

  • Experience with Region/Territory Management
  • Experience preparing and managing financial budget 
  • Revenue and profit-making orientation.
  • Excellent People, relationship and stakeholder management skills
  • Proven record of strong performance in driving performance and key field operations metrics
  • Demonstrated ability to prioritize appropriately and multi-task with great attention to details.
  • Ability to inspire interpersonal effectiveness in leading teams, and effecting change.
  • Ability to articulate thoughts into clear and concise written and verbal communication.
  • Ability to effectively work under pressure without supervision 
  • Ability to work in a multicultural environment
  • Good analytical and problem-solving skills

 

Minimum Education and Work Experience

  • Minimum of a University Degree (preferably in Computer Science, Business Management or related courses). Additional academic qualifications  would be an advantage
  • Minimum of 5 years’ progressive responsibility or experience in similar position
  • Experience in financial institutions will be an added advantage.
  • Candidates for each role has to be a resident of the state or ready to relocate.  

 


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