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Specialization

Supply Chain / Procurement

Preferred Years of Experience

5 - 7 years

Available Slots

1

Application Deadline

Mar 18, 2018 Login to Apply

Job Description

A firm in the logistics sector seeks qualified candidates to fill this role  

Department:       Operations

Reporting Line:   Operations MGR – Branch Manager

Location:        Lagos, Apapa

 

Summary/Objective

To manage the relationship between the company and all parties involved in import-export operations (client, clearing agent, shipping compan). 

To arrange the move of containers. 

To make sure the clearing and shipping operations goes smoothly. To follow up the transport and delivery.

 

Job Duties:

  • Book the consignment (freight / transporters / forwarders ) in accordance with costs and price strategy of the company
  • Organize the booking and operations in accordance with the Operations Manager or the Customer Service Manager instructions 
  • Send all necessary information and documentation to clients / agents / sea companies / forwarders etc…on time
  • Liaise and maintain good relations with agents and shipping companies.
  • For Sea Import  / Air freight files, once operation complete (delivery document for Sea and Air import, Airway Bill for Air export ), must be transmitted immediately to the Branch Manager in order to prepare invoicing instructions to the Accountant Manager.
  • For sea Export files, once the Bill of Lading has been received, the file must be immediately transmitted to the Branch Manager in order to prepare invoicing instructions to the Accountant Manager.
  • To prepare the pre-alert ticking the service instructions
  • To transfer the Pre-Alert project to the Customer Service Manager for checking instructions stated before being approved by the Branch Manager.
  • To send the approved Pre-Alert to the agent / Branch at destination
  • To inform immediately the Branch Manager about any changes in regulation procedures for export or import and to estimate what impact it will have on the organization and costs without any delay.
  • Follow up the containers status on a daily base.
  • To prepare the monthly Freight reports for all imports and exports and any other kind of “operational” tables requested by your Management.
  • Deal with any problems quickly and effectively.
  • Collect the agent’s general tracker.
  • Collect and forward required clearing and shipping documentation timely.
  • Complete the job files timely. You keep the job files sorted
  • Master office tools
  • Master NSI 

 

Behavioral Requirements 

  • To be neat and presentable 
  • To have excellent telephone manner in Answering client calls (promptly and efficiently)
  • To Answer courteously and clearly inform the client at each request
  • Be punctual for phone appointments
  • Be attentive to client
  • Take client’s requirements into account
  • Promptly follow up on requests 
  • Promote services offered by AGS
  • Ability to meet deadlines 
  • Strong administrative skills - attention to details
  • Proactive manner
  • Commitment  to customer service
  • Share knowledge and expertise with others 
  • Help others in periods of excess workload 
  • Make logical, rational and well thought decisions
  • Get along well with your peers and superiors
  • Be versatile
  • Plan and organize work in terms of priority
  • Carry out all required tasks on time 
  • Work enthusiastically
  • Show the ability to evaluate and specify resources required to meet the requirements of clients on time
  • Keep the work place clean
  • Show team spirit
  • Follow instructions
  • Master reading and writing 
  • To commit to customer service.
  • To take all initiative linked to the job in order to improve the quality of work
  • To propose all means of task optimization
  • To carry out other tasks for a different job on the supervisor’s request
  • To replace a colleague and occupy another function temporarily

 

Requirements

  • Relevant university degree
  • Minimum 5 years experience in a clearing and forwarding business
  • Proficient use of ASYCUDA 
  • Knowledge of end-to-end maritime logistics process is required.

 



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